Do You Have What it Takes To Work in a Call Centre?

Job Vacancy Indonesia, Employee, Vacancy

Working in a call centre might seem like an easy job at first glance. It's just about answering phones, right? Wrong. There are many different jobs in call centres. There are Customer Service Reps (CSRs), Technical Service Reps (TSRs), Supervisors, Managers, and Human Resources staff, and many others who work to ensure a call centre, the customer's first line of contact with a company, works as a well-oiled machine.

So what does it take to work in a call centre? Though for this article we'll focus on CSRs, many of these skills are critical in other call centre jobs too.

Ability To Work in a Fast-Paced Environment:

In a call centre, it's all about speed. If you are working in an inbound call centre (meaning call come in to your call centre, as opposed to CSRs making calls) the main focus is how fast can a rep answer a phone. How quickly can they solve a customer's issue? Call times and wait times are how a centre calculates its efficiency, and therefore, it's costs and profits. But call times and wait times aren't just important for the company, they are also important to the customer. That's why it's critical to be able to work under pressure. 

Accuracy and Attention to Detail:

The customer is calling you because they have a problem. You must be able to answer their inquiry quickly and correctly so their faith and trust in your company is upheld. It's important to the company you work for that their customers aren't frustrated. These customers are the backbone of your company, and they need to have faith that their call is being handled professionally and correctly and that they will get the same correct answer if they call next time. Accurate consistency is critical. And for that, you need to be the type of person who can learn and retain information.

Ability to Learn New Skills:

Products and services change constantly. And though the basics will remain the same, you need to be on top of new things. The last thing a customer wants to do is be calling you for answers and you don't know what they're talking about. You also have to be willing to learn computer programs or software unique to your call centre. Call centres have a lot of processes and you must be able to learn how those work so you can work more efficiently, and better serve customers.

Learning new skills such as another language can also help your job prospects in a call centre. Many list the ability to speak a second language as an asset.

Ability to Deal with Difficult People:

More often than not, customers will call because they have a problem and they want you to fix it right away. If you cannot show empathy, and support them in their frustrations, they will get increasingly upset. You must be able to deal with difficult people and know how to handle and diffuse them. Consider taking a course on the subject. You'll learn how to improve your listening skills, and learn little tricks as simple as repeating back what you hear from your customer. This helps them feel listened to, understood, and in the end, it helps them feel better. The more ability you have in dealing with difficult people, the better you will feel also.

Flexibility:

Though a call centre can be a great 9-5 job, most of them require you to work some shift work. And this or may not fit your schedule. When you decide to apply for a job at a call centre, make sure you know what you are able to do in terms of shift work. If you have dependents, you will need to make alternate care arrangements. Remember too that changing shifts can affect your sleep patterns and your activities outside work hours.

The nature of call centres can also mean that you can be called in at the last minute. You might also be sent home if there is not enough work. If this is a concern for you, ask how often this happens when you are considering a job in a call centre.

Working in a call centre as a CSR can be a satifying job. Often, opportunities to move up to a team leader or scheduler can be had with the work experience you gain starting at the bottom. If you have the right skills and the desire to improve them, a career as a CSR might well be worth investigating.

How to Get Hired: Tips to Get the Job You Want

By Keymar Bitua

Job Vacancy Indonesia, Employee, Vacancy 

Job seekers often look for what the company is offering: good pay, huge bonuses, more compensation and benefits.They don't pay attention to themselves: Are they really suited to get a position in the company they are applying for?

Here's some tips to stand out among others so you'll get the job you wanted

1. Prepare a brief but informative resume.

Employers always ask you for an updated resume.

Don't forget to indicate your qualifications. Tell them how qualified you are in the position you are applying for.

2. Take a review on your academic skills.

Whether you like it or not, you'll undergo several tests before you can come up for the final interview. The best thing to do is take a quick review about your computer literacy, English comprehension skills, solving simple arithmetic, etc. It will make you more confident to pass those tests if you find time reviewing those matters.

3. Get ready to undergo interviews.

Employers will surely ask you how suited you are in the job you are applying for. Be ready to answer tough questions. Whenever they ask you to describe yourself, don't forget to indicate your qualifications. Tell them what can you do for the company in return when they hire you. Let them find you appropriate to have a position in the company by expressing how can you be an asset in the company. Show self confidence and tell them your capabilities to do the job. Always speak courteously and don't forget to wear a smile. Always be sincere whenever your answering their questions. Show them your potential and make them think that hiring you is a good decision to make. Lastly, dress up properly before you go for an interview. Remember,you should make a good impression in the way you dress and carry yourself. In that way, you'll be able to speak out your qualifications with confidence.

With these guidelines, surely you'll taking your first step to get the job you want.

3 Reasons to Proofread Your Resume First and 3 Specific Things to Look For

By Adnan Masood

Job Vacancy Indonesia, Employee, Vacancy

Are you looking for a new job? If so, you should be ready to embark on an online job search. When it comes to doing so, it is first recommended that you get your resume in order; write it, have it proofread, and be ready to send it immediately via the internet. As for that proofreading, here are some helpful tips for you.
Here are the three reasons why you should proofread your resume before using that resume to apply for jobs online.
Reason #1 - It doesn't take long to proofread or review a resume at all! While you are encouraged to actually read your resume and not skim or browse it, we are possibly talking about 15 minutes worth of your time. Considering what this well-written document can do for your job search, consider it well worth it!
Reason #2 - You might later realize that what you wrote down doesn't make sense at all. It is no secret that most of us get in a writing groove; we start, get on a roll, and don't stop until we are done. This is good, but if you wrote your resume this way you might later go back and realize that you didn't clearly explain a task you performed at your last job and so forth. This can have an impact on your job search.
Reason #3 - This has been mentioned before, but a good and well-written resume can have a huge impact on your job search success. For example, say you apply for a job as an office manager or secretary; some of your job tasks are going to include typing. If your resume is filled with typos and errors, you aren't going to look like an ideal candidate for the job as you might be unable to perform the most important task.
Here are three things you should look for when you proofread your resume.
Look For #1 - You should always proofread your resume and look for typos, spelling errors, and grammar errors. Two good ways to do this include typing your document in Microsoft Word, as you can benefit from the spell check. However, even Word's spelling and grammar checkers aren't 100% accurate, so you should also print off your resume and read a copy (put yourself in the shoes of the person reviewing that resume).
Look For #2 - When proofreading your resume, it is important to ask yourself "is anything missing?" In this aspect, you want to first ensure you have the basic information, which includes your job history, education, training, and so forth. Then, focus on each job; did you thoroughly describe your job duties? If you realize you left off anything important, now is the time to ad it.
Look For #3 - As previously stated, it is important to ensure that your resume makes sense. When proofreading this document, don't look at it as being yours. Instead, put yourself in the place of the hiring manager. Do the slang work terms or abbreviations you used make sense? Can you get a good picture from each job description or is more or less detail required?
So there you have it, you got some great free tips on proofreading your resume. Remember, once you have a well-written and proofread resume, you are ready to start your job search. Get out there and apply for jobs!

 

All You Need to Know About Job Vacancies

By Mark Andrew Woodcock

Job Vacancy Indonesia, Employee, Vacancy

A job vacancy is when a position for a job has opened and needs to be filled. These positions can be opened by companies and businesses that are look for new staff or hires to help produce more outgoing work. When a company is looking for a new hire they usually put up an advertisement that states, Position Vacant, in a newspaper, classifieds, magazines, internet and so forth. These advertisements about job vacancies let people who are looking for work have a chance to assess whether they are qualified enough for the job.

Usually a job vacancy advertisement will have information on what the job is, what skills the employer requires from a would be employee and contact details. The vacancy will sometimes be published for a few weeks in a row if the position has not been filled within the first week.

When a person is looking to pursue a particular vacant position they are usually call in to meet with the manager of the respected company for an interview. The interview will consist of questions the employer will ask that the person will have to answer to be eligible for the job. Interviewing a person is how companies decide on whether a certain person is qualified enough for the position

On making arrangements for an interview a person may be asked to bring their resume to verify their skills qualifications in the business they are looking to be a part of. The employer will look over the persons resume and will decide whether or not they fit the job description.

If a person does not get the job that they apply for they should not give up as there are always job vacancies around that are opening daily. If a person keeps an eye on the job listings on a weekly basis then they should be able to find a job in no time at all.